Why choose X-tek? — Service advantages

Professional technical support team

We provide free remote technical support by phone and online, offering professional assistance with operation guidance, troubleshooting, and technical questions.

Comprehensive on-site training services

nstallation and training options depend on the equipment. Some machines can be installed and supported remotely, while others require professional on-site installation and training. Additional installation, training, and travel charges may apply.

Flexible customization solutions

We understand that every production environment is different. Depending on the equipment, we can help configure solutions to meet your specific workflow, application, and production requirements.

Comprehensive after-sales and warranty policies

Our equipment includes a limited 1-year warranty from the installation date. Labor and covered parts are included for the first 90 days, followed by covered parts only through the remainder of the first year. Printheads, inks, consumables, and normal-wear items are excluded. Warranty coverage is subject to our installation and training requirements.

FAQs

If you have any questions, please contact us. We have a professional multilingual service team to assist you.

Common problems

What is included in the equipment price?

All equipment and supply prices listed on our website are FOB Orlando, Florida. Shipping, delivery, installation, training, and applicable travel expenses are not included in the listed price unless specifically stated otherwise. Installation and training requirements vary by equipment. Please contact Xtek Digital before ordering if you have questions about shipping, installation, or training costs.

What technical support does Xtek Digital provide?

We provide free remote technical support by phone and online for operation guidance, troubleshooting, and technical questions. If on-site service is required after the warranty period, technician labor is $125 per hour, plus travel expenses, replacement parts, and applicable shipping costs.

Does my equipment include installation and training?

Installation and training requirements depend on the equipment. Some machines can be installed and supported remotely, while others require professional on-site installation and training. Installation, training, shipping, and technician travel charges are additional to the equipment price when applicable.

What is covered under the Xtek Digital warranty?

Our equipment includes a limited 1-year warranty from the installation date. Labor and covered parts are included for the first 90 days. After the first 90 days, covered parts are provided through the remainder of the first year. Printheads are not covered once they have been installed, tested, and confirmed to be functioning properly. Inks, consumables, and normal-wear items are also excluded from warranty coverage. Warranty coverage is subject to applicable installation and training requirements.

What happens if my machine needs on-site service after the warranty expires?

After the warranty expires, phone and online technical support remain free. If on-site service is required, technician labor is $125 per hour, plus travel expenses, replacement parts, and applicable shipping costs. We will attempt to diagnose and resolve the issue remotely whenever practical before scheduling an on-site service visit.

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Meet Xtek digital

XTEK Digital is more than a name — it’s a commitment to strength, precision, and trust. Born from the workshop floor and built for those who push boundaries, Xtek Digital represents a new era of tools engineered without compromise. Every detail, from the choice of materials to the weight in your hand, is crafted to deliver consistent performance under the toughest conditions.

Our mission is simple: empower builders, makers, and professionals with tools that keep up with their ambition. From heavy-duty drills to precision hand tools, Xtek Digital blends rugged durability with modern design, ensuring reliability in every cut, strike, and turn.

With Xtek Digital, you don’t just buy a tool — you invest in confidence. Confidence that your gear won’t fail when the job gets tough. Confidence that every project, big or small, will be met with the right balance of power and control. This is the Xtek Digital promise: tools made to endure, built to perform, and trusted to last.