Shipping policy
SHIPPING POLICY
Order Processing
Orders are processed after payment has been received and all order details have been confirmed. Processing times vary depending on product availability, equipment configuration, testing, and preparation requirements. Estimated processing and shipping dates are not guaranteed.
Shipping Charges
Shipping charges are calculated according to the product’s size, weight, destination, freight requirements, and selected carrier. Additional charges may apply for residential delivery, liftgate service, inside delivery, limited-access locations, appointment delivery, customs, duties, taxes, or other special services.
Equipment Deliveries
Large equipment may be shipped by freight carrier. The customer is responsible for providing accurate delivery information and confirming whether the destination has a loading dock or forklift. Unless specifically included in writing, unloading, installation, rigging, and moving equipment into the customer’s building are not included.
Delivery Inspection
Customers must inspect all packages and equipment before signing the delivery receipt. Any visible damage or missing items must be clearly noted on the carrier’s delivery receipt. Please photograph the shipment, packaging, and damage and contact Xtek Digital promptly.
Signing a delivery receipt without noting visible damage may affect the ability to submit a freight claim. Keep all packaging materials until the shipment has been inspected and any claim has been resolved.
Delivery Times
Carrier transit times are estimates only. Xtek Digital is not responsible for delays caused by carriers, weather, customs, labor disruptions, incorrect delivery information, or other circumstances outside our control.
International Shipping
International customers are responsible for all customs duties, import taxes, brokerage fees, permits, and local regulatory requirements unless otherwise agreed in writing. Customers should confirm that products may be legally imported into their destination before ordering.
Incorrect or Undeliverable Addresses
Customers are responsible for providing a complete and accurate shipping address. Additional shipping, storage, redelivery, address-correction, or return charges resulting from incorrect information or an unsuccessful delivery are the customer’s responsibility.
Contact Us
For shipping questions, please contact Xtek Digital:
Email: info@xtekdigital.com
Phone: +1 863-258-0071