Your Questions, Answered

You may place an order directly through our website. For equipment that requires configuration, installation, or training, please contact Xtek Digital before ordering so we can confirm the correct configuration, shipping, installation, and training requirements.

We accept the payment methods displayed at checkout. For larger equipment orders, please contact Xtek Digital if you need assistance with payment arrangements or other available payment options.

After your order is placed, Xtek Digital will provide order and shipping updates as they become available. If tracking information is available, it will be provided after shipment. You may also contact us at info@xtekdigital.com or 863-258-0071 for assistance with your order status.

All equipment and supply prices listed on our website are FOB Orlando, Florida. Shipping and delivery charges are not included in the listed price unless specifically stated otherwise. Shipping costs vary depending on the equipment, destination, and delivery requirements. Please contact Xtek Digital for a shipping quote if needed.

Please contact Xtek Digital as soon as possible if you need to change or cancel an order. Changes or cancellations are subject to approval and may not be possible once an order has been processed, configured, prepared for shipment, or shipped. Special-order or customized equipment may be subject to additional restrictions.

If your equipment arrives damaged or is not operating properly, please contact Xtek Digital as soon as possible. For shipping damage, please keep all original packaging and provide photos or videos of the equipment, packaging, and visible damage. For technical issues, our support team will first diagnose the problem and determine the appropriate solution in accordance with the applicable warranty and service terms. Please do not return equipment without prior authorization from Xtek Digital.

Please contact Xtek Digital before returning any product or equipment. All returns require prior authorization and return instructions from Xtek Digital. Do not ship equipment or parts back without authorization. Return eligibility, shipping costs, restocking fees, and other conditions may vary depending on the product and circumstances of the return.

Certain products may not be eligible for return, including equipment that has been installed, used, modified, customized, or specially ordered. Opened inks, printheads, consumables, and other used parts are generally non-returnable. All returns require prior authorization from Xtek Digital and are subject to our return policy.

Once an approved return is received and inspected, eligible refunds are typically processed within 3–5 business days. Refunds will be issued to the original payment method. Please allow additional time for your bank or credit card provider to post the refund.

Exchanges may be available for eligible unused and unopened products and require prior approval from Xtek Digital. Equipment that has been installed, used, modified, customized, or specially ordered may not be eligible for exchange. Any price difference, shipping costs, and applicable fees are the customer’s responsibility.

Click the account icon on our website and select “Create Account” or “Sign Up.” Follow the prompts to enter your information and create your account.

On the login page, click “Forgot Password?” and follow the instructions to reset your password by email.

Log in to your account, go to “Account Settings” or “Profile,” and edit your personal details as needed.

Please make sure your email and password are correct. If you’re still having issues, try resetting your password or contact our support team for help.

You can contact Xtek Digital technical support by phone, email, live chat, or through our website contact form. Phone and online technical support are provided free of charge. After the warranty period, on-site technical service is available at $125 per hour, plus travel expenses and parts.